Shipping policy

SHIPPING

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) before shipping. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Australia Standard shipping within Australia takes 1–4 business days from the date of dispatch.

International International shipping takes 5–12 business days from the date of dispatch, depending on destination and customs processing.

Please note these are estimated delivery times and are not guaranteed. Delays may occur due to customs, carrier issues, weather, or public holidays and are outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. FITUH is not responsible for delays caused by customs.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your delivery every step of the way.

Incorrect Address

Please double-check your shipping address at checkout. FITUH is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us as soon as possible and we'll do our best to update it before dispatch.

Lost or Delayed Packages

If your order hasn't arrived within the expected timeframe, please contact us at [insert support email] and we'll help track it down.

 

RETURNS & EXCHANGES

Exchange Window

We accept exchanges within 14 days of the delivery date. To be eligible, items must be unworn, unwashed, in their original condition, and with all original tags attached.

No Refunds

Please note we offer exchanges only — we do not offer refunds. Choose carefully, and reach out to us before purchasing if you have any sizing or fit questions.

Return Shipping Costs

Customers are responsible for the cost of shipping items back to us for an exchange. Original shipping costs are non-refundable.

How to Start an Exchange

To begin an exchange, contact us at [insert support email] with your order number and the item(s) you'd like to exchange. We'll guide you through the next steps.

Exchange Processing

Once we receive and inspect your returned item, we'll process your exchange and ship out the replacement item. Please allow 1–2 business days for processing, plus standard shipping times for the new item to arrive.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at support@fituh.com within 14 days of delivery. We'll happily arrange a replacement at no extra cost to you.

Questions?

If you have any questions about your order, shipping, or an exchange, reach out to us at support@fituh.com